48-Hour Reporting Period
Any damaged, defective, incorrect, or incomplete order must be reported within 48 hours of delivery.
Requests made after 48 hours may not be eligible for return, replacement, or refund, except where otherwise required under applicable law.
Eligible Issues
A return, replacement, or refund may be considered when:
- The product arrives physically damaged.
- The product has a verified defect.
- The wrong product or item is delivered.
- An item is missing from the order.
All claims are subject to verification.
Unboxing Video Requirement
For damaged, defective, incorrect, or missing-item claims, customers must provide a clear and continuous unboxing video showing the package from the time it is opened.
The video should show the outer package, the opening of the package, the product, and the contents received.
Claims without sufficient evidence may not be approved.
Electronic Products
Electronic products sold by BhuriaX do not carry a general warranty unless a specific warranty is expressly stated on the relevant product page.
Claims relating to damage, defects, or other eligible issues will be reviewed based on the circumstances and the evidence provided.
Non-Eligible Returns
We generally do not accept returns solely because:
- You changed your mind after placing the order.
- You no longer want the product.
- You dislike the product after using it.
- The product has been used, altered, damaged, or mishandled after delivery.
- The required evidence was not provided within the applicable reporting period.
This does not limit any rights available to consumers under applicable law.
Return Shipping
For an approved return, the return-shipping arrangements and applicable costs will be communicated by BhuriaX based on the nature of the issue and the approved resolution.
Refund Process
Once an eligible claim has been reviewed and approved, BhuriaX will process the applicable refund or replacement.
For prepaid orders, approved refunds will generally be returned through the original payment method.
For COD orders, where a refund is applicable, BhuriaX will contact the customer regarding the appropriate refund method.
Refund processing times may vary depending on the payment method and banking or payment-service provider.
Important Delivery Inspection
Please inspect your package carefully when it is delivered.
If the parcel appears visibly damaged or incomplete, we recommend refusing the delivery or clearly recording the damage with the delivery partner and contacting BhuriaX on the day of delivery.
How to Request a Return or Refund
To submit a return or refund request, contact:
Email: hello.bhuriax@gmail.com
Please include:
- Your order number
- Date of delivery
- A brief description of the issue
- Clear photographs/videos of the issue
- The required unboxing video, where applicable
Our team will review the request and communicate the next steps.